Barclays Reverse Decision To End Post Office Withdrawals

After raising concerns with Barclays I'm very pleased they have reversed their decision to stop my constituents being able to withdraw cash from the Post Office.

You can see Barclays' response to my issues below:

"I’m writing following your concerns regarding Barclays announcement of 8 October about changes to the way in which we offer access to cash and other banking services, including the ability to withdraw cash from the Post Office.

 

"You may have seen that on the 24 October, Barclays announced that it will commit to full participation in the Post Office Banking Framework from the renewal date in early 2020. This includes maintaining the cash withdrawal facility using debit cards, meaning there will be no change for Barclays customers using the Post Office for banking services across your constituency.

 

"At the same time, we announced a comprehensive package of measures to ensure that none of our customers would be without access to cash. We are confident that those actions would ensure that all of our customers, vulnerable and otherwise, continue to have access to cash, and we believe that our plans will ultimately expand access to cash through, for example, the free to use retailer cashback scheme we are launching. We remain of that view, and this was confirmed for us in thousands of conversations with our customers in the past couple of weeks.

 

"Our initial decision provoked a great deal of public and private debate and we have listened carefully to the points made to us, including by MPs. As a result we have been persuaded to rethink our decision by the argument that our full participation in the Post Office Banking Framework is crucial at this point to the viability of the Post Office network.

 

"Whilst we have concerns regarding the sustainability of relying on this model in the longer term, and will be looking to work with Government and others to address the problems inherent in it, we recognise that the Post Office is a network valued by many communities in the UK today. And, as such, we have amended our position.

 

"We are communicating with customers who we know use the Post Office for banking services about this change in decision, including vulnerable customers who we have been working with over the last few weeks to ensure they felt supported in continued access to cash.

 

"We know that your constituents may have been in touch with you regarding the proposed change, and we would be happy for you to reassure them, including if you wish, to share this email with them."